Thursday, February 19, 2009

Human Interactivity is a Huge Problem for BPM

I came across this post on the Action Blog that discusses how the human factor and human interaction is a big problem for business process management. Ayal Steiner explains how human work is:

  • Dynamic
  • Tacit
  • Ad hoc
  • Crossins boundaries and silos
  • Saturated with peer to peer interaction
Workflow that involves a human element does not fit into this rigid process. Does anyone have an examples of how they have gotten around this?

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