Friday, March 20, 2009

Business Process Management (BPM) - Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence

This morning I came across this white paper written by IBM in which they go over a study of 354 end users which believe that their organization as a whole are at "process ignorance" rather than "process excellence" or "process acceptance". Take some time to view this 22 page white paper as I'm sure you'll find it informative.

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